Once you have paid for your item, The site will automatically direct you to a page which will give you an optional button to download and will also email the product link to you. See the screenshot below to get a visualization of how you will receive your digital download.
Depending on your ISP (internet service provider) This can take anywhere from 5-20 minutes. Some browsers don’t show an indicator that your file isn’t fully downloaded, so we suggest installing chrome in the screenshot below it shows a customer with a network error so they may have had a power or internet interruption during the download process.
Alternatively, you can go to the top right-hand corner of chrome and click on the little 3 dots in a row and click on downloads and it will show you all the downloads you have made. Sometimes customers save downloads on their computer and can’t find them. Once again click on the right-hand corner on the 3 dots and select downloads than choose the options show in folder.
Another reason some customers may not be getting their digital downloads is that they are trying to save it to a cellphone or tablet. You must save the items to your desktop in order to be able to download them properly.
If you repeatedly hit the download button it will cause you to download the file multiple times causing it to download slower, you need to be patient and give it time to download.
Some customers may receive a txt document, you will need to open it and copy and paste the link in your browser and hit enter. Please wait till it fully downloads before reaching out to support. I have also provided a youtube video on how to download your digital items.
Please watch the video in its entirety before contacting support. If you still are having trouble please contact me through the facebook chat on this website and allow me time to respond to your inquiry. Please do not just say cant download, In order to help I need details “the error you are getting” what browser you are using, your bandwidth and operating system.
I strive to provide the upmost quality and customer support with that being said if you have comments or questions please leave them on the site in the comments and I will do my best to answer them swiftly.